Ticket printing machines
On some occasions Captain Train is only able to issue print-at-station tickets which need to be printed using a self-service machine at the station or can be collected from the ticket office at a French train station. Although it may seem like an inconvenience, printing your ticket at the station is super easy and takes less than two minutes. The following print-at-station instructions are valid for SNCF, Thalys, Eurostar and Lyria tickets. The screenshots provided below are for SNCF tickets however the process is identical for all other rail operators.
If you are purchasing print-at-station tickets for a departure outside of France, please consider that they can only be printed at a French station. So do not buy them if you cannot access a French station.
How do I print my ticket?
Please be aware: your print-at-station tickets must be retrieved using your six-letter reference number and not your credit card. When buying your tickets with Captain Train you will not need to insert your credit card into the ticket machine, which makes the process even easier for you : )1 Choose ‘Collection with a file reference number’. 2 Select ‘File and electronic ticket collection’. 3 Enter your six-digit reference (e.g. DRTSXL) followed by your booking name (e.g. SMITH). 4 You will then be able to select all of the tickets you wish to print. If you have multiple tickets, you are able to print them all at the same time even if they are for a train departing within a few days or weeks. There is no date limitation for printing tickets.
The smaller/less busy train stations in France (TER regional stations) may not have self-service ticket terminals, so you can either retrieve your tickets in a larger city beforehand or you can have the tickets printed at the ticket office at the smaller station during opening hours.
What happens next? You need to validate the ticket
Once you have printed your tickets you will need to have them validated using another machine. The ticket validation machines are usually found near the station-to-platform doors and on the platform. They are quite small (see picture below). You can only validate your tickets on the day of departure and no earlier. So if you withdraw your tickets a few days earlier, just remember to validate them before hopping on the train. If you withdraw your tickets shortly before departure, the self-service machine may print the validation stamp itself in order to save you time. This means you will not have to validate the ticket yourself.
Can I print my tickets twice?
No. Unfortunately this is one of the major drawbacks about print-at-station tickets. They are only able to be retrieved once. So you need to be extremely careful to not lose them. If you do lose these tickets then unfortunately you will have to purchase new tickets.